Thursday, September 24, 2015

Managing Increasingly Stringent Client Terms of Business

At the recent ILTA conference, Intapp made several announcements, including introducing a fresh approach to managing terms of business:

With clients issuing increasingly stringent guidelines, it’s critically important that firms take their compliance responsibilities seriously. But keeping up with every rule and condition across multiple clients and matters can create significant overhead for lawyers and staff — which translates to real risk.

It’s not uncommon to hear stories of client requirements documentation ending up in a drawer — metaphorically or even literally… Or of instances where potentially alarm-raising client mandates, like indemnity clauses, go overlooked without proper review and consideration. No firm wants to live with the worry of missing a critical detail and facing a serious surprise when clients come knocking…

Clients Rule – So Deliver a Consistently Exceptional Experience
Ideally, everyone in the firm who interacts with clients — whether it’s lawyers, finance, risk or IT teams — should be aware of their specific rules of engagement and how they impact day-to-day service delivery. And everyone should also have a clear understanding of what success means to each client — top of mind and at their fingertips. Intapp Terms makes this possible (and practical).

Available as a stand alone product, or integrated with the full Intapp Open business acceptance suite, Intapp Terms enables firms to programmatically capture, index, report on and enforce client obligations throughout the matter lifecycle. These can include:
  • Formal outside counsel guidelines
  • Internal requirements and standards firms wish to institute
  • Overall client expectations and definitions of success
The Future of Client Success – Clear Rules, Full Service, Can't Lose
Intapp Terms of Business provides a structured approach for storing, indexing, analyzing and then enforcing client mandates and other firm requirements. A straightforward workflow, which can be integrated directly into the new business acceptance process, allows firms to transform paper or electronic policies and engagement conditions into structured rules, which can then be categorized, reported on and executed by matter teams.

All of this new control and capability is ingrained directly in business intake — which Intapp has modernized to deliver a more complete approach to business acceptance — so there’s no significant additional overhead.

With Intapp Terms of Business, firms gain more than the means to effectively comply with client rules — they gain a powerful competitive weapon. By highlighting their rigorous, programmatic internal compliance capabilities in business development contexts as a differentiator, law firms demonstrate a deep commitment to client success. And, in the process, can knock those lacking similar capabilities on their heels…

For more information, visit, and see this four minute overview video:

No comments:

Post a Comment